Refunds

Politique de Remboursement – Rihlatic.com

Chez Rihlatic.com, la satisfaction de nos clients est une priorité. Nous nous engageons à fournir un service transparent, conforme à la législation algérienne, notamment à la loi n° 09-03 du 25 février 2009 relative à la protection du consommateur.

1. Réservations annulées par le client

• Les demandes d’annulation doivent être faites par écrit (e-mail ou formulaire de contact) en indiquant le numéro de réservation.

• Des frais d'annulation peuvent s’appliquer en fonction de la nature du service réservé (vols, hôtels, excursions, etc.) et des conditions du prestataire.

• Les remboursements sont soumis aux politiques du prestataire de service (compagnies aériennes, hôtels, agences partenaires).

• Les frais de traitement de dossier (non remboursables) peuvent s’appliquer et seront clairement indiqués lors de la réservation.

• Aucun remboursement ne sera accordé en cas

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Here is a Refund Policy for Rihlatic.com, written in English and aligned with common practices for travel and tourism websites, while also taking into account the general principles of Algerian consumer protection law (especially Law No. 09-03 of February 25, 2009 on consumer protection):

Refund Policy – Rihlatic.com

At Rihlatic.com, customer satisfaction is one of our core values. We are committed to providing a transparent and reliable service in full compliance with applicable Algerian laws, including Law No. 09-03 of February 25, 2009 on consumer protection.

1. Cancellations Made by the Customer

• Refund eligibility depends on the type of service booked (flights, hotels, tours, etc.) and the conditions of the service provider (airline, hotel, etc.).

• In general, if the booking is refundable, customers can cancel and request a refund within the time limits specified at the time of booking.

• If the booking is non-refundable, no refund will be issued.

• Administrative fees may apply in all cases.

2. Cancellations Made by Rihlatic.com or the Service Provider

• If a booking is canceled due to unforeseen circumstances from Rihlatic.com or one of our partners (e.g., flight cancellation, hotel overbooking), the customer will be offered:

  • A full refund, or

  • An equivalent alternative service, subject to customer approval.

3. Refund Process

• Refund requests must be submitted in writing via our customer support email: support@rihlatic.com, including the booking reference and reason for cancellation.

• All refund requests will be processed within 10 to 20 business days depending on the payment method.

• Refunds will be issued using the original method of payment.

4. Exceptions and Special Cases

• In cases of force majeure (e.g., natural disasters, epidemics, political instability), refunds will be handled in accordance with the policies of the service provider and current Algerian regulations.

• If the customer fails to show up (no-show) without prior notice, no refund will be issued unless stated otherwise in the service terms.

5. Customer Rights

• This policy is in line with the Algerian Consumer Protection Law (Law 09-03 of 2009), which guarantees consumers the right to fair treatment, information, and recourse.

• Customers are encouraged to carefully read the cancellation and refund terms shown before confirming any booking.