Terms and Conditions for Online Booking System

• Rihlatic.com reserves the right to change and modify these terms and conditions at any time without prior written notice. Any changes will not affect existing bookings unless stated.

• The Rihlatic.com Online Booking System is to be used solely for individual bookings (up to 9 pax). The system enables you to book single, double, triple or quadruple rooms.

• The Hotel has the right to cancel bookings made for more than 9 pax from the same agent and similar dates and/or to modify rates and booking conditions.

• During fair periods or specific events the maximum number of passengers rule does not apply and the hotel has the right to cancel, modify rates and booking conditions after the confirmation.

• We do not accept abuse of the system. The reservations are accepted from Rihlatic.com on the basis of Good Faith. Rihlatic.com does not allow the holding of rooms for reselling and reserves the right to cancel any bookings made for this purpose.

• You accept financial responsibility for all transactions which you make, including liability for fraudulent bookings.

• Rihlatic.com does not accept the use of the system for rate comparison.

• If no bookings have been made in a period of 3 months, Rihlatic.com reserves the right to terminate the contract in place.

• All of the information presented on the website is exclusive for the use of Rihlatic.com and cannot be copied, printed, or shared with a third party without authorisation from Rihlatic.com.

• All of the information on hotels are to give you a general idea about the hotel. Rihlatic.com cannot be held responsible in any way if the results are inaccurate or incomplete. Rihlatic.com will ensure that all the information is up to date but cannot be held responsible for any errors which may arise. Your use of the system shows that you accept this limitation of liability.

• You will be solely responsible for payment of bookings implemented through our website.

• When signing up to Rihlatic.com, the email that is provided will be used for all communications regarding bookings made through the system and therefore it is your responsibility to provide the correct email address.

• Any communication regarding bookings made through the system will be done through the system itself and a notification will be sent to the e-mail address provided in the system and therefore it is your responsibility to check the Rihlatic.com system constantly for updates.

• You must give accurate information for all passengers when placing a booking with Rihlatic.com.

• If you do not book with the correct names, Rihlatic.com reserves the right to cancel the booking and/or impose no show/cancelation on behalf of the hotel.

• Rihlatic.com cannot guarantee the actual bedding type in the room or any special requests, such as a non-smoking room. Rihlatic.com will forward such requests to the hotel but it will be subject to availability at the time of arrival.

• The hotel star rating mentioned in our system is the one provided by the hotel itself and it is possible to change at any time. Rihlatic.com will work to ensure that the star rating is correct but it is up to you to make sure the information is accurate as we cannot be held responsible.

• Late arrival: Rihlatic.com should be informed if clients are arriving a day or more after the check-in date. We guarantee the Client's room for the first night. Any arrivals after this time will be subject to availability.

• Visa: Rihlatic.com can assist the client submitting a confirmation letter, however we work on allotment basis and therefore at times hotels may not have the guest name in their system till few days prior arrival.

• Hotel confirmation: Rihlatic.com will provide Hotel Confirmation number upon request, only for reservation travelling within the next 30 days.

• Direct Charges: If Hotel charges the guest for the whole reservation and/or for services which are included in the reservation (such as breakfast, extra bed etc.), the client will need to submit the proof of the charges to Rihlatic.com via our online system, in order to claim the refund.

• Rates are confidential and must not be disclosed or used in negotiations with a hotel/supplier or third party.

• Rihlatic.com reserves the right to amend all rates quoted in the event of any changes in Government taxes. Any such charges will affect new and existing bookings for passengers who have yet to stay at the hotel or utilise the service booked.

• Please note that rates are as displayed on our booking system at the time of booking. Any alternative rates we quote will be advised in writing and are subject to availability and reconfirmation at the time of booking. Any rates which are the result of an obvious error or omission will not be honoured but the booking may be retained at the correct rate if requested.

• The rates displayed on the Rihlatic.com system are valid for leisure use only. If the client of the agency is not travelling for leisure purposes and if it becomes known, Rihlatic.com cannot be held responsible if the hotel charges at the rack rate or a higher rate than the one booked. The hotel has the right to cancel the booking if the passenger is attending any conference, congress, convention, trade fair or any special event and if they consider that the agent is blocking rooms over one of these mentioned periods.

• The rates displayed on the system do not include local, city or tourist taxes which are payable directly at the hotels. City tax information may be displayed on the remarks part of the voucher. If you have questions about the city tax please contact our reservations team via the online booking messaging system.